1 Services

The Agency provides digital marketing services including but not limited to:

• Search Engine Optimization (SEO)
• Social Media Management
• Website Design and Development
• Digital and Social Advertising (Meta/Facebook, Instagram, Google, LinkedIn)
• Content and Creative Services (graphics, banners, video, logos)
• Business Proposal and Report Preparation

2 Scope and Deliverables

The exact deliverables, timelines and revision limits are defined in a separate written proposal or service agreement issued by the Agency. Unless expressly stated otherwise:

• Work begins only after receipt of the agreed advance payment.
• Timelines are estimates and depend on client feedback and third-party approval delays.
• Revisions are limited to the number agreed in the proposal. Additional revisions are chargeable.

3 Client Responsibilities

The Client agrees to:

• Provide accurate content, materials, brand assets and access credentials within the agreed timeline.
• Designate one point of contact for approvals and feedback.
• Ensure that all content and materials supplied are legally owned or licensed by the Client.
• Comply with applicable laws, including advertising standards and third-party platform policies.

4 Fees, Payment and Advertising Spend

• Fees are payable as set out in the proposal. Unless stated otherwise, a non-refundable advance of 50% is due before work begins, with the balance due before final delivery.
• All amounts are exclusive of GST, which shall be added where applicable.
• Outstanding invoices are payable within 7 days of invoice date. Services may be paused on accounts more than 30 days overdue.
• Refund requests are evaluated on a case-by-case basis. Amounts paid for completed work are non-refundable.

5 Cancellation and Termination

• Either party may terminate this engagement by providing 30 days written notice.
• On termination, the Client shall pay for all work completed up to the date of termination, including any third-party commitments already made (such as ad spend, stock media, printing, or freelance costs).
• Any advance paid towards unstarted milestones may be forfeited against outstanding work.

6 Intellectual Property

• Upon receipt of full payment, the Agency assigns to the Client all rights to the final deliverables created specifically for that engagement.
• Until full payment is received, the Agency retains all rights and the Client may not use, publish, or resell the deliverables.
• The Agency retains ownership of its pre-existing tools, themes, templates, frameworks, and any general know-how used in producing the deliverables.
• Stock images, fonts, third-party plugins and licensed materials remain subject to their original licences and are not transferred.

7 Confidentiality

Both parties agree to keep confidential all non-public information disclosed during the engagement, including business data, credentials, strategies and financial information, and to use such information solely for the purpose of the engagement. This obligation survives termination.

8 Third-Party Platforms

Certain services depend on third-party platforms (including but not limited to Meta, Google, LinkedIn and hosting providers). The Agency does not control these platforms and is not responsible for:

• Changes to platform policies, algorithms, pricing or ad approval decisions.
• Suspension, restriction or termination of Client accounts or ad accounts.
• Service outages or interruptions caused by third parties.

10 Limitation of Liability

To the maximum extent permitted by law, the Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages, nor for loss of profits, revenue, data, or goodwill. The Agency’s total liability under any engagement shall not exceed the total fees paid by the Client in the three (3) months preceding the claim.

11 Indemnity

The Client agrees to indemnify and hold harmless the Agency against any claim, loss, or expense arising from Client-supplied content that infringes intellectual property rights, or from Client’s use of the services in violation of law or third-party platform policy.

12 Governing Law and Jurisdiction

These Terms are governed by the laws of India. The courts at Palghar / Thane, Maharashtra shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

13 Changes to These Terms

The Agency may update these Terms from time to time. Continued use of the services after changes are published constitutes acceptance of the revised Terms.